The Unlock Users tool provides administrators and designated team members with a fast and simple way to restore access to user accounts in Encompass®. This is especially useful when users are locked out due to multiple failed login attempts or when an administrator has disabled a login.

Rather than navigating the company hierarchy or multiple menus, the tool offers a streamlined interface that allows administrators to:

  • Unlock user accounts in seconds
  • Reset user passwords (optional)
  • Require users to change their password at next login
  • Keep the tool open for quick, all‑day access

 

Activation

To turn this tool on:

1. Log in to Encompass® as a Super Admin.

2. Open LTK PowerTools™ from the Encompass® menu and click Settings.

3. Go to the PowerTools™ Free tab.

4. Turn on Unlock Users by clicking On.

Note: After activation of the Tool, be sure to wait for the prompt stating that the download is complete prior to continuing.

5. Ensure a license number populated and restart Encompass®.

 

How to Use It

  1. Open the PowerTools™ Dashboard and click on the PowerTools™ Free section.

A screenshot of a phone AI-generated content may be incorrect.

  1. Click Unlock Users.

A screen shot of a computer AI-generated content may be incorrect.

  1. View Locked Users.

A screenshot of a login box AI-generated content may be incorrect.

    • The Disabled Logins field displays the number of users currently locked out.
    • (Note: This count includes only users with the “Disable Login” box checked; it does not include fully disabled user accounts.
  1. Select the User to Unlock

A screenshot of a login box AI-generated content may be incorrect.

    • Choose the user from the Disabled Login list.
    • Select one of the following actions:
      1. To simply unlock the user and keep their current password, click Unlock User.
      2. Select Reset Password? to enable the New Password field.  Enter a new password for the user and then click Unlock User.
      3. Select Require Password Change? and then click Unlock User to allow the user to login using their current password.  The user will login with their existing password and be prompted to change it immediately.
      4. Select both, enter a New Password and click Unlock User.  The user will be able to login with the new password and will then be required to change their password upon login.

Best Practice: Using both Reset Password and Require Password Change helps maintain account security while quickly restoring user access.

 

Installed Components

  • Custom Form: None
  • Codebase Assemblies: None
  • Custom Data Objects: None
  • Plugins: None

Custom Fields Created:

Fields:

Description

Format/Type

Max Length

N/A