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Troubleshooting Update-It and Append-It

Q: How do I resolve the error " Version mismatch attempting to connect to server. Client version = XX.X.X, Server version = XX.X.X"?

A: This error occurs whenever ICE releases and Encompass update and the installed SDK on your machine does not match the version on the ICE update.  You will need to download the version of SDK that matches the version of Encompass that is being run on your machine.

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